How can we help?
Getting Started With SNOO
Accessories and Other Products
- What is SNOO? (Video Tutorial)
- What are the weight ranges for the SNOO Sacks?
- Does SNOO come in different colors?
- How much does the SNOO weigh?
- How is SNOO keeping my baby safe?
- Is The SNOO sack safe to use right away in the hospital?
- How do I wash the SNOO Sacks and sheets?
- How do I set up my SNOO? (Video Tutorial)
- How do I use the SNOO Sack? (Video Tutorial)
- Putting Baby in SNOO Sack (Video Tutorial)
- What’s included in SNOO’s box?
- How do I use SNOO?
- Where can I purchase Happiest Baby products?
- Can I cancel or modify my order?
- Can I order by telephone?
- When will my credit card be charged?
- Do you offer delayed delivery, and how does it work?
- How long will it take to process my refund?
- Can I get a replacement gift card?
- Can I change my email address for my streaming video?
- Can I get a refund on the streaming video I purchased?
- Can the streaming videos be purchased from outside the US?
- Can I share my streaming?
- What if I didn't receive the video link email?
- Where can I download the SNOO App?
- How do I pair my SNOO to the App?
- How do I begin using the Mobile App?
- How do I set up my account and baby’s profile in the SNOO Mobile App?
- What devices support the SNOO App?
- Can I setup my device with Bluetooth?
- If my baby needs a little more motion/sound to sleep well, can I change the level SNOO starts on (baseline)?
- What is the SNOO Log? How can I track my baby's sleep?
- What does the SNOO App do?
- Can I use Weaning or Motion Limiter with the New Baseline feature?
- How can I lock SNOO on a specific level?
- What does the SNOO log tell me about my baby's sleep?
- How do I reset my SNOO?
- I am getting the error message, “SNOO can’t connect.” What should I do?
- I forgot my log in. How can I retrieve it?
- I misspelled my email address in the Mobile App. How can I fix it?
- My SNOO device password isn’t being accepted in the pairing process. What Should I do?
- How do I reboot my SNOO?
- How often should I feed my newborn baby?
- What if my baby doesn’t like to have the arms straight?
- How can I make my baby be happier and sleep longer in SNOO?
- I’ve Heard That Bed Sharing Is Safe If A Mom Is Breastfeeding. Is That True?
- My baby will only sleep in my arms
- How do I keep my baby’s arms from coming out of the SNOO sack or Sleepea?