I am getting the error message, “SNOO can’t connect.” What should I do?

We’re sorry you’re having trouble connecting.

Your SNOO may have lost its connection with your wireless network due to any of the following reasons:

- SNOO is powered off. Please turn it on.

- Your wireless network is poor or not working. A Wi-Fi icon with will appear on your App dashboard to indicate a poor connection. You can assess the quality of your connection by going to Main Menu > Settings > My SNOO > Wireless Quality. The connectivity indicator is green when successfully connected or red when disconnected from the Wi-Fi network. If needed, make adjustments so that SNOO has a strong connection.

-SNOO is too far away from your router's range. You can assess SNOO's connection quality to your router by going to Main Menu > Settings > My SNOO > Wireless Quality. Signal quality between SNOO and your wireless router will be rated out of 5 with 5 being the highest quality connection. Please move SNOO closer to your router if your connection is low.

-SNOO Wi-Fi button might have been turned off. This button is located next to SNOO's power button at the bottom of SNOO.

- Try reselecting the Wi-Fi network. To do so, go to Main Menu> Settings> My SNOO > Set Up > Network Status. Follow the displayed instructions.

If you've ruled out everything above, and your SNOO still can't connect, please log out of the SNOO App. Then restart SNOO by unplugging it from the wall outlet and plugging it back in after a few seconds. After the SNOO is powered back on, log back into the App. Your SNOO should be available.

Please make sure you have the latest version of the App. The latest is always available from the the Apple® App Store or Google Play®.

If you're still having trouble, please click here to contact Customer Care. We're happy to help!

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