I am getting the error message, “SNOO can’t connect.” What should I do?

This error message indicates that SNOO may have lost its connection with your wireless network due to any of the following reasons:

  1. SNOO is powered OFF. Please turn it on.
  2. Your wireless network is not working. Please check to make sure it is.
  3. SNOO is too far away from your router’s range. Please move SNOO closer to your router.
  4. SNOO Wi-Fi button might have been turned OFF. This button is located next to SNOO’s power button at the bottom of SNOO.

 If you’ve ruled out the four possible issues above and your SNOO still can’t connect, please log out of the SNOO App. Then restart SNOO by unplugging it from power and plugging it back in after a few seconds. After the SNOO is powered back on, log back into the Mobile App. Your SNOO should be available.

If you’re still experiencing this issue, please contact the Customer Care team for assistance at: 1.855.424.6323 or

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