My SNOO device password isn’t being accepted in the pairing process. What Should I do?

The SNOO password is the App-generated password that’s unique to your SNOO device. You’ll need the SNOO password to pair your mobile device to your SNOO.  

If the SNOO App isn’t accepting your SNOO password during pairing, reboot SNOO by unplugging it from power and plugging it back in. This should resolve the issue and enable you to continue with pairing your mobile device to SNOO.

Please make sure you have latest version of the app by clicking on “about” in the settings tab. The version should be 1.6.9.253. The latest version of the app is available from the Apple App Store and Google Play Store.

If you are still experiencing problems during this step, please contact Happiest Baby Customer Support by clicking the link below.

Click here to submit a request.

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