Rental Questions

Payments/Financing

• How do I update my payment method on my rental account?
• Can I use a Happiest Baby Gift Card to rent SNOO?
• Why am I paying tax on this?
• How does my billing work?

Legal

• I saw the terms and conditions when I placed my order. How can I obtain a copy?
• Do I need my pediatrician’s prescription in order to use SNOO?
• Is there a warranty for my rental SNOO?

Refurbishment and Soft Goods

• How does Happiest Baby ensure that the SNOOs are bed-bug free?
• Exactly what products do you use to clean SNOO rental units?
• How does a SNOO rental get reconditioned and readied for the next family?
• With a SNOO rental, is my baby given soft goods that are used by another baby?
• Is the mesh replaced as part of the reconditioning process?

Cancelling/Returning SNOO

• How do I cancel and return my SNOO rental?
• How do I repack my rental SNOO for return?
• What’s considered “normal wear and tear”?
• When can I expect to get my security deposit back?
• I threw away my original box + inserts. How do I ship back my SNOO rental?
• How do I cancel my SNOO rental?

General Questions

• How do I update the shipping address for my rental?
• How do I update the shipping date for my rental?
• How do I store my SNOO packaging for later use?
• Can I rent a SNOO for someone other than myself
• I am 16 years old, can I rent SNOO?
• How many SNOOs may I rent at once?

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