Rental Questions

Payments/Financing

• Can I use a Happiest Baby Gift Card to rent SNOO?
• Why am I paying tax on this?
• How does my billing work?

Legal

• I saw the terms and conditions when I placed my order. How can I obtain a copy?
• Do I need my pediatrician’s prescription in order to use SNOO?
• Is there a warranty?

Refurbishment and Soft Goods

• Exactly what products do you use to clean SNOO rental units?
• How does a SNOO rental get reconditioned and readied for the next family?
• With a SNOO rental, is my baby given soft goods that are used by another baby?
• Is the mesh replaced as part of the reconditioning process?

Cancelling/Returning SNOO

• How do I repack my rental SNOO for return?
• What’s considered “normal wear and tear”?
• When can I expect to get my security deposit back?
• I threw away my original box + inserts. How do I ship back my SNOO rental?
• How do I cancel my SNOO rental?

General Questions

• How do I store my SNOO packaging for later use?
• Can I rent a SNOO for someone other than myself
• I am 16 years old, can I rent SNOO?
• How many SNOOs may I rent at once?
• How long do most parents rent SNOO?